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Refund & Exchange Policy

We are happy to provide you with a refund or exchange of your LOVE AVA CANDLE as long as it is returned to us within 14 days of purchase in original packaging, not used or damaged and the same condition that you brought it in. 

If you intend to exchange or refund, please contact us within 7 days of making your purchase via email (loveavacandles@gmail.com). It is at your cost to ship the product back to us - if you are in Sydney you are welcome to drop at our home in Eastwood. 

ARRIVED DAMAGED?

Whilst we take a lot of care to pack your parcel well to avoid damage on its journey we know that sometimes things happen. For this reason, all products are posted within insurance so that if in the unlikely event something happens we can claim on the insurance and organise to get you a replacement as soon as possible. If your purchase arrives damaged or broken, please contact us within 7 days so we can organise this replacement for you.